Terms & Conditions

We care about your satisfaction, we provide the highest quality eye-care products, professional service, fast delivery, the most affordable prices and with a user-friendly online interface. 

 

We have easy 30 days Returns Policy, if you are dissatisfied with your purchase, you may return it to MYspecs within 30 days of the purchase date, subject to the conditions and exclusion below:

 

Returns & Exchange Policy

 

Please read all the conditions below, if any conditions are not met, MYspecs reserves the right to refuse the return or exchange.

 

  1. All returned items must be returned within 30 days of received, together with proof of purchase receipt.
  2. All returned items must be unused and unopened (for contact lenses) with all original Tags/Labels attached, with no scratch, damage or breakage of any kind.
  3. Shipping and handling fees are nonrefundable.

 

Defective or Damaged Items
Defective items may be exchanged with the same purchased item. Defective items subject to condition by contacting us (viaWatsapps/ Wechat 019-499 4009).

 

Non-returnable items
 a) Opened box, damaged box, Tags/Labels removed. (Pic1)

 

 b) All returned items that are different from initial delivered/purchased items including
    Brand, Power, Batch Number, Expiry Date, BC, DIA, Color and etc.

 

Refund Policy
  1.  Once we receive and inspect your item(s) subject to condition, we will credit into your account. Please allow 14 business days for credits to appear in your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: We can only refund the original purchase price. Shipping and handling fees are non-refundable.
  2. MYspecs can only refund the original purchase price.
  3. Refund is available for all products, EXCEPT prescription glasses.

 

WARRANTY

 

12 MONTHS WARRANTY FOR ALL GLASSES & SUNGLASSES PRODUCT, proof of purchase tax invoice/receipt is requested to confirm the date of your frame’s warranty period and speed up the assessment process.
REFER BELOW COVERED BY WARRANTY PERIOD.
Pic 1  Bubbles and/or Peeling off lens coating.
Pic 2  Delamination and/or peeking of sun lens coating.
Pic 3  Welding part defects of eyewear.

Pic 1. Bubbles and/or Peeling off lens coating.

Pic 2. Delamination and/or peeking of sun lens coating.

Pic 3. Welding part defects of eyewear.

 

What is NOT covered by warranty for eyewear products:
  • Normal wear and tear (scratches or pit marks on eyewear lenses).
  • Any damages caused by accident, abuse, neglect, shock, improper use or storage of product.
  • Unauthorized modifications or repairs.

 

Shipping Policy
For estimate of shipping times, please refer  to the times below:
Contact lens / Frames / Sunglasses (Without prescriptions): 2-5 business days
Prescription glasses: 3-7 business days
We will send you an email with Tracking No & Courier Services Companies to track your order status.

 

Malaysia
Peninsular Malaysia – RM 7
East Malaysia – RM12
FREE DELIVERY for purchase above RM200, it will be deducted automatically when check-out.

 

Singapore
RM50 flat fee across all Singapore.

 

INTERNATIONAL
Please send an inquiry email for courier fee before purchase.

 

If there are any issues receiving your parcel, you may drop us an email at services@myspecs.com.my. Our team will get back to you as soon as possible.