Frequent Asked Questions

Purchase

How To Purchase in Myspecs?

Select your glasses or contact lens, choose your prescription, choose the options and add to cart.

After you finish selecting all your product, click checkout and you can make your payment.

Can I Purchase Frame Only?

Can. You can choose to only buy the frame or you can choose to buy your frame with prescripted power.

I Do Not Know My Prescription. What Should I Do?

You can get it from your eyecare practitioner & a little help from us at 019-4994009. It’s easy! 🙂 or you can go any Eye Specialist & get your eyes check up.

What is Near Vision?

Near Vision means you cannot see things that is close to you clearly.

What is Single Vision?

Single vision lenses can be used to correct shortsightedness, longsightedness or astigmatism. Mostly for 40 years old & below wearer.

Payment

What is Your Refund Policy?

Please check here > Terms and Conditions

Can I Pay With Credit Card?

Yes. We accept all both Visa and MasterCard in our website.

Can I Get Refund If I Cancel My Order?

Unfortunately, you cannot get your refund once you cancel an order after the payment is made.

Delivery

How Much Is The Delivery Fee?

We charge:

  1. RM7 to shipping within Peninsular Malaysia.
  2. RM12 to East Malaysia.
  3. RM130 to Indonesia.
  4. RM55 to Singapore.
  5. Rm60 to Australia.

If you purchase more than RM200, you will get a FREE SHIPPING in Malaysia!

How Long Does It Take For My Items To Be Delivered?

For estimate of shipping times, please refer to the times below:
Contact lens / Frames / Sunglasses (Without prescriptions): 2-5 business days
Prescription glasses: 3-7 business days
We will send you an email with Tracking No & Courier Services Companies to track your order status

Where Can I Check The Delivery Status?

We will update the delivery status at your account.